It’s been a really busy week for us. We had a couple of shipping setbacks because of the snow up north and Shameen, one of our customers, needed her computer – so I met her in a parking lot halfway between her home and the office today (Saturday). That’s right – I transacted business with a customer in an actual parking lot. How weird is that? It’s a strange place to hand-off their upgraded computer but hey – what is customer service?
Personally, I think customer service can be all that separates a good experience from a not so good experience. People are looking for value, especially in these tough economic times – that’s a given. The other side to that is no one wants to feel like value came at the expense of service! So here we are in 2011 trying our best to give folks both value and service. I know Shameen is happy and I hope all of our customers are as happy as she is.
Please, let me know what you think? Will customer service be the vehicle that propels Penguin Computer & Telephone Solutions to the top? What else should we concentrate on?